Policies

All of our wide selection of remanufactured parts are restored to OEM specifications to ensure that you are getting the highest quality parts available. We offer a wide variety of parts from top manufacturers such as Allison, Eaton, Meritor, and many more.

Remanufacturing

Valley Truck Parts Inc. Limited Warranty

Valley Truck Parts, Inc. Remanufactured units are warranted for parts and labor to repair or replace the subject unit due to defects in material or workmanship. Warranty labor coverages are at reasonable and conventional labor charge and are subject to management approval. The Warranty period begins on the original date of invoice.



Warranty process for Remanufactured units purchased from Valley Truck Parts, Inc. by a supplier that sells to the end user:

Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the original point of sale customer. It is the responsibility of this customer to assist the end user in completing the repair and billing. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.


Warranty Process for Remanufactured units purchased from Valley Truck Parts, Inc. by the end user:

Remanufactured units that have been authorized to be replaced under warranty suspicion will be invoiced to the customer. Once the failed unit has arrived at Valley Truck Parts, Inc. it will be evaluated for the warranty claim. If the returned unit has been deemed a warrantable failure, Valley Truck Parts, Inc. will credit back the customer and pay the associated labor bill based on the Warranty Flat Rate Chart.

Valley Truck Parts, Inc. Remanufactured unit warranty does not cover normal wear and tear; nor does it cover a unit that fails, malfunctions, or is damaged as a result of:

  1. Improper installation, adjustment, repair, or modification.
  2. Accident, natural disaster, abuse, or improper use [including, but not limited to high velocity spin damage and shock load damage].
  3. Improper or insufficient maintenance [including, but not limited to improper lube levels, improper lube change intervals, or using improper lubricants].
  4. Failure to properly clean and flush out any components prior to installation [including, but not limited to differential housings, oil line, oil coolers or PTO’s].
  5. Vibration from engine, clutch, driveline or improperly installed components that cause damage [including, but not limited to synchronizer pin breakage].
  6. Oil leaks caused by the installation of worn or defective parts [including, but not limited to the clutch housing, yokes, PTO, or oil lines]

Valley Truck Parts, Inc. will not be liable for any perceived loss due to a warrantable failure including, but not limited to downtime, loss of productivity, economic loss, inconvenience, vehicle rental expense, lodging, meals, or other travel costs. Valley Truck Parts, Inc. reserves the right to dictate how and where warranty service is performed.

Valley Truck Parts, Inc. will pay in connection with a warrantable failure, reasonable towing service expense incurred to bring a unit to a service facility dictated by Valley Truck Parts, Inc. The manner in which this expense is covered is with a credit to the customer’s account with Valley Truck Parts, Inc., after the customer has paid for the towing service and submitted a copy of the invoice to Valley Truck Parts, Inc. [Customers without charge accounts will receive their credit within 30 days in the form of a check].

Any unit repaired or replaced under warranty retains the original warranty period. The warranty period is not extended or restarted due to a warranty claim.

Any new items sold or installed by Valley Truck Parts, Inc. that fail are subject to the original manufacturer’s warranty coverages, labor and towing policies. [Such as Eaton Clutches].



Allison Transmissions

Part Number Price
B400R, B500, HD4000, HD4500, HT740 Series, HT750 Series, HT754 Series $800
B300, MD3030, MD3060P, MD3066P, MD3560, MD3560P $700
1000 Series, 2000 Series, 2400 Series, 2500 Series, AT540, AT542(N), AT545N, AT545RM $500
MT640, MT643, MT650, MT653, MT654 $600

Differentials

Part Type Price
Front Tandem Differential $600
Rear Tandem or Single Axle Differential $500
Front Steer Differential $600
Power Divider Assembly $250

Manual Transmission

Part Type Price
Heavy Duty Manual Transmission $800
Heavy Duty Manual Transmission Auxiliary Section $400
Mid-Range Manual Transmission $500

Part Type Price
Heavy Duty Transfer Case $500
Light Duty Transfer Case $150

Part Type Price
Steering Box and Fifth Wheel $150

For more information log onto returncore.com or call 1-844-791-7020

Part Return Policy

Any customer that wishes to return a part to Valley Truck Parts, Inc. for credit, must first contact the original counterman or the parts return coordinator at the Grand Rapids location for authorization and for the generation of an "RMA" number. [Return Merchandise Authorization].


If the part is a regularly stocked item for Valley Truck Parts, Inc., there generally will be no problem accepting the return assuming the part has not been installed, is in like purchased condition, and is in the original manufacturer’s packaging. [The only exception is electrical parts. There are no returns on electrical parts].


Regularly stocked items may be returned to the location they were originally purchased. [Returns of regularly stocked items purchased from branch locations should be handled by the respective branch manager].


Any non-stocked or special order parts a customer wishes to return must be shipped to the Grand Rapids office to the attention of the parts return coordinator, [after receiving an RMA number]. After the part has been received and inspected, the return of the part to the original vendor will be handled by the parts return coordinator on behalf of the customer. Any credit the customer will receive will be dictated by the original vendor. [For example, if there is any re-stocking fee or shipping and handling fee, these fees will be removed from the customer's final credit]. If, for any reason, the original vendor will not accept the part back as a return, it will be returned to the customer with the explanation from the refusing vendor. [Any credit for returned parts will be credited to the customer's account. If the customer does not have a charge account with Valley Truck Parts, Inc., the credit will be given within 14 days in the form of a check].

Core Return Policy

  1. Customer must pay invoices in full, including any core charges. It is not acceptable to short pay core charges. Any core returned for credit against an invoice where the core charge has been "short paid" is subject to a 50% reduction in the core credit allowance.
  2. Cores must be returned within 45 days of the original invoice date to be eligible for full credit unless prior arrangements are agreed upon:
    • Cores returned after 45 days and up to 180 days are subject to a $100.00 late fee
    • Cores returned 6 months and up to 1 year are subject to a 50% reduction in the core credit allowance
    • Cores returned after 1 year are subject to a 75% reduction in the core credit allowance
  3. If you are stocking our units at your facility, you must notify us in writing or e-mail nmorgan@valleytruckparts.com each week with a list of the units sold to your customer. This information should include your company name, location, phone number, contact name, the unit model number, our serial number and the date of sale to your customer. Timeline for item #2 above starts when the unit is sold to your customer.
  4. All cores are to be returned via a carrier of our choice to: Reman Division, 1900 Chicago Dr. SW, Grand Rapids, MI 49519. You will receive a packet with each reman unit you purchase containing a Bill of Lading already completed for our desired freight carrier in your region. When the core is ready to be returned, contact the carrier we have advised to schedule the pick-up. Do not return cores using a non-approved freight carrier, as you will be responsible for any extra freight charges incurred. You may also go to RemanCoreCenter.com for an automated return process.
  5. All cores are to be returned with our core tag attached. You will find this core tag in the same packet as the Bill of Lading, or it may be in a clear packing list envelope on the unit itself. Please make sure the core tag is securely attached to the core upon return, as this helps to assure the core credit is applied to the correct account and towards the correct invoice. If the core tag is missing or lost, please send a copy of the invoice with the core for proper credit to be issued. It is also helpful to have some kind of identification such as a shipping label or tag attached to the core to help us identify where the core came from. If not properly identified, the result may be a delay in getting your core credit.
  6. All cores are subject to a visual inspection upon return. Cores may be subject to a reduced credit allowance based on the following criteria:
    • Transmissions with a visibly broken main case
    • Differentials with a visibly bad or broken carrier and caps
    • Any transmission or differential that is burned up due to improper lube levels (Units that have been exposed to fire, or units that have severe rust as a result of prolonged weather exposure will not be acceptable for any core credit allowance)
    • For a list of core damage deductions, see Core Addendum 05/2017
  7. We will notify you by phone when any of the above instances occur. Cores not accepted may be returned to you freight collect or scrapped at your discretion. Please carefully inspect the cores you receive from your customers. If there are any questions or concerns on core credit allowances, please contact your customer service representative.
  8. All cores must be like for like, unless prior arrangements are agreed upon.
  9. You may return a core unassembled, but it must be reasonably packaged and 100% complete.